SaunaSpace is here for you. You can connect with us in a number of ways:. Chat: click the chat icon located at the bottom right corner. Email: hello@sauna.space. Phone: (573) 66-SAUNA. Social: DM us on Instagram or Facebook.

SaunaSpace is here for you. You can connect with us in a number of ways:Chat: click the chat icon located at the bottom right cornerEmail: hello@sauna.spacePhone: (573) 66-SAUNASocial: DM us on <a href="https://www.instagram.com/saunaspace/" rel="noopener noreferrer" target="_blank">Instagram</a> or <a href="https://www.facebook.com/saunaspace/" rel="noopener noreferrer" target="_blank">Facebook</a> <h4 id="retail-shop--business-hours">Retail Shop &amp; Business Hours:</h4><ul><li><span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">905 Clinkscales Road, Columbia, MO 65202</li><li>Customer support hours (CST):&#xA0;</li><li>Mon- Fri <span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">8am - 5pm</li><li>Excludes major holidays that fall on a weekday</li><li>Showroom available upon appointment.</li><li>Pickups available upon request.</li></ul><h4 id> </h4><h4 id="isPasted">Manufacturing Shop Hours:</h4><ul><li>1330 E Prathersville Road, Columbia, MO 65202</li><li>Please refer to the aforementioned Retail Shop for all your customer order and fulfillment handling.</li><li>For vendor inquiries call us and dial 3.</li></ul>

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SaunaSpace

Connect with the SaunaSpace® Customer Care Team today via chat, email, social DM and phone.

Contact Info

What are my payment options?

Can I pay in installments?

Will checking my financing options affect my credit?

What is Splitit?

What is Shop Pay?

How do you protect my personal information

Do you take insurance?

Can I pay with my FSA or HSA funds?

Do you have any special discounts?

Payment & Financing

Where do you ship?

How much does shipping cost?

How do I get free shipping?

Will all my items ship together?

Why is my order being stopped by customs?

What if I entered the wrong shipping address?

Do I have to pay VAT or customs?

Can I buy your products in a store?

How does the 100-day home trial work?

When does the 100-day home trial start?

What is your return policy?

How do I return my item?

Is there a restocking fee?

What are the 100-day home trial limitations?

Will my order ship with delivery signature requirement?

Can I ship my order Express?

What is Customer-Arranged Shipping?

Shipping & Returns

How soon will my order ship?

How long will it take for my order to arrive?

How can I track my order?

My order hasn't arrived.

My order was damaged.

How do I cancel an order?

Order Status

How long is my warranty?

How do I start an in-warranty repair claim?

How do I start an out-of-warranty repair claim?

Warranty & Repairs

What are the benefits of infrared saunas?

Why is infrared better than other types of saunas?

Why should I choose SaunaSpace?

Is this the same as red light therapy?

Will my sauna off-gas?

About Infrared Therapy

Download your product manuals here

Product Manuals

What's the difference between the Luminati and the Faraday?

Why do I need the EMF shield?

How do I turn my Luminati into a Faraday?

Faraday vs. Luminati

Is infrared therapy safe?

Are there side effects?

Can I use infrared therapy while pregnant or breastfeeding?

I have a health condition. Can I use the sauna?

Who can use an infrared sauna?

Can I get a sunburn/tan?

Does infrared technology interfere with implants or medical devices?

Can infrared therapy interact with medication?

Why should I talk to my doctor before using products from SaunaSpace?

Safety

How do I set up my sauna?

Can I install my sauna outside?

What do I do if my outlet isn’t grounded?

Do I need an adapter for my outlet?

Do I need to preheat my sauna?

Do I need to wash my cover before using the sauna for the first time?

Are your saunas portable?

What is the electrical cost of using the Luminati or Faraday sauna?

Setup & Installation

How do I adjust the intensity of my sauna?

How long should I use my sauna?

Should I wear clothing?

Do I need eye protection?

How do I clean my sauna?

What time of day should I use my sauna?

How do I store my sauna?

Why doesn't my phone work in the sauna?

How hot does the sauna get?

Why do I feel strange after my first sauna session?

Using Your Sauna

What is GOTS-certified organic cotton?

Why is your Turmeric fabric hand-dyed?

Does our hand-dyed turmeric cotton fade under exposure to sunlight?

Materials

Saunas

What does the Photon do?

How long should I use my Photon?

What is the electrical cost of using the Photon?

Photon

How do I turn my Tungsten sauna panel into a sauna?

Tungsten

How long does a ThermaLight Bulb last?

Can I look at the bulb?

Do I need protective glasses?

Do I need the 120v or 240v ThermaLight bulb?

ThermaLight® Bulb

Can I use my sauna shower converter with water?

Shower Sauna Conversion Kit

What are electromagnetic fields (EMFs)?

How do infrared saunas work?

What’s the difference between near infrared and far infrared?

What is full-spectrum infrared therapy?

How do you block EMFs?

What is flicker stress?

What is photobiomodulation?

What is mitochondrial stimulation?

Where can I learn more about saunas and infrared therapy?

Science & Technology

How do I test EMF levels in the sauna?

How do I test flicker stress?

How do I test irradiance?

How do I test the temperature of my sauna?

Testing