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Return Instructions

Care instructions for all returned products

What is your return policy?

All SaunaSpace-made products are eligible for 100-day returns as part of our home trial. Third-party products can be returned within 30 days. Refurbished products can’t be returned. Refer to our Shipping and Returns page for full details.

Is there a restocking fee?

No, we do not charge a restocking fee. However, orders that are not eligible for free returns will have the cost of return shipping deducted from the refund amount. A return shipping fee will be applied for the return of your bulbs. You will not rece

How do I return my item?

To return an item, email [email protected] with your order number and the name of the item(s) you’re returning. If the order is within the return period, we will send you a free shipping label. All international orders have to pay for return shipping

How do I pack the Photon Panel to return it?

Place the bulb inside the cloth bulb sock, insert it into the Bulb Guard, and close the guard as received. Do NOT return the clamps attached to back of panel. Only return if placed in the original packaging (clamps in a small plastic bag and foam sle

How do I pack the Sauna to return it?

Do NOT return the clamps attached to back of panel. Only return if placed in the original packaging (clamps in a small plastic bag and foam sleeve)! Failure to do so may cause the components to become marred and incur a reduction in your refund. It i

How do I pack the Tungsten panel to return it?

Do NOT return the clamps attached to the back of the panel. Only return if placed in the original packaging (clamps in a small plastic bag and foam sleeve). It is important to place the bulbs in the guards, poly bags, and foam parts correctly, as shi

How do I pack the Desk Arm to return it?

IMPORTANT- the return of your desk arm includes the return of the plate that is attached to the back of your Photon™ Panel. You can remove the plate with a screwdriver, be careful not to strike your panel! Please include the screws with the plate in

How do I pack the stool to return it?

Please carefully pack the items with all protective packaging (as received) in the 19x18x7 (short square) box and tape the box securely shut. It is important to place the cardboard and foam parts correctly to protect the components during transit. Al

What are the dimensions of all your shipping boxes?

See the shipping dimensions for our catalog items below:. The Shower Converter Bundle is shipped in three separate boxes:. The Luminati™ Sauna is shipped in three separate boxes:. The Faraday™ Sauna is shipped in three separate boxes:. The Photon™ Pa

How do I pack bulbs to return them?

HOW TO PACK THE THERMALIGHT™ BULBS. (1) 15x12x7in (or larger) box:. Place each bulb in it's unique product box, place each product box in large shipping box (as received, separated by foam). Repeat as needed. Tape packing box securely shut. It is imp