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Shipping & Returns

17 articles

Be at ease, we'll handle the logistics.

Articles

Where do you ship?

All of our products can be shipped worldwide. For country-specific information, please check out our Shipping and Returns page.

How much does shipping cost?

For orders in the contiguous US and Canada totaling $200 or more, shipping is free for both purchases and returns. Just add $200 or more of items to your cart, and in checkout, select the Free FedEx Ground Shipping method. Otherwise, shipping costs a

How do I get free shipping?

Shipping is free for orders in the contiguous US and Canada totaling $200 or more. Return shipping is also free for these orders. We’re sorry, but orders to Alaska, Hawaii, Puerto Rico, US territories and protectorates, and international destinations

Will all my items ship together?

Some items, like the Faraday Infrared Sauna, ship in multiple boxes. Your order may also ship in more than one box if it includes multiple items. We do everything we can to ensure your items arrive at the same time. If your order ships in multiple bo

Why is my order being stopped by customs?

All international shipments are required to go through customs in their destination country. After your shipment clears customs, the carrier will make their delivery. We suggest checking your tracking number provided when your order ships for up to d

What if I entered the wrong shipping address?

Contact support immediately at [email protected] so we can adjust your order. Please note that different tax rates may apply to the new address. We must receive your request to change your shipping address prior to your order being fulfilled in order

Do I have to pay VAT or customs?

If you are sending SaunaSpace products internationally, yes, you will need to pay value-added taxes and/or customs and duties. SaunaSpace automatically collects taxes, customs duty, and related handling fees on your behalf during checkout. Please not

Can I buy your products in a store?

Yes, come visit us at our new SaunaSpace Retail Store:. 905 Clinkscales Rd, Columbia, MO 65203. Open from Monday - Friday, 8 a.m. - 5 p.m. CST. There are also small number of healthcare providers and spas that sell our products. Contact [email protected]

How does the 100-day home trial work?

All SaunaSpace-made products qualify for a home trial. The 100 days start on the day of delivery. If you don’t love your products, get a full refund up to the end of the trial period. For complete details, visit the 100-Day Home Trial page. Refurbish

When does the 100-day home trial start?

The trial period starts on the day your sauna is delivered.

What is your return policy?

All SaunaSpace-made products are eligible for 100-day returns as part of our home trial. Third-party products can be returned within 30 days. Refurbished products can’t be returned. Refer to our Shipping and Returns page for full details.

How do I return my item?

To return an item, email [email protected] with your order number and the name of the item(s) you’re returning. If the order is within the return period, we will send you a free shipping label. All international orders have to pay for return shipping

Is there a restocking fee?

No, we do not charge a restocking fee. However, orders that are not eligible for free returns will have the cost of return shipping deducted from the refund amount.

What are the 100-day home trial limitations?

Claims for items missing or damaged in transit must be received within five (5) business days of receipt of product. Refunds on returned products will only be issued to the original payment method. We are not responsible for damaged packages. But, if

Will my order ship with delivery signature requirement?

Orders that include one or more of the following items will by default ship with an Adult-Signature-Requirement (ASR), meaning someone over the age of 18 at the shipping address must sign for the packages:. If you prefer to waive this delivery signat

Can I ship my order Express?

Yes, for domestic orders, we offer 2 express air-mail options:. Keep in mind that express shipping methods are not free. If you want free shipping for orders of $200 or more in value, select the Shipping method Free FedEx Ground. Also, choosing an ex

What is Customer-Arranged Shipping?

Use your custom shipping carrier if you really want to...