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Be at ease, we'll handle the logistics.

Where do you ship?

All of our products can be shipped worldwide excluding:. For country-specific information, please check out our Shipping and Returns page. You can also check our distributors in the UK at, or South

How much does shipping cost?

For all destinations worldwide, shipping method rates are determined by location and weight. To see available shipping rates, add all desired items to your cart and go to the Cart Page.

How do I get free shipping?

Shipping is free for orders in the contiguous US and Canada totaling $200 or more. Return shipping is also free for these orders. We’re sorry, but orders to Alaska, Hawaii, Puerto Rico, US territories and protectorates, and international destinations

Will all my items ship together?

Some items, like the Faraday Infrared Sauna, ship in multiple boxes. Your order may also ship in more than one box if it includes multiple items. We do everything we can to ensure your items arrive at the same time. If your order ships in multiple bo

Why is my order being stopped by customs?

Most orders with international shipments have the destination country's import duties, sales/VAT tax and customs fees collected during checkout. These orders will be shipped Deliver-Duties-Paid (DDP), which means SaunaSpace pays and handles the custo

What if I entered the wrong shipping address?

Contact support immediately at [email protected] so we can adjust your order. Please note that different tax rates may apply to the new address. We must receive your request to change your shipping address prior to your order being fulfilled in order

Do I have to pay VAT or customs?

If you are sending SaunaSpace products internationally, yes, you will need to pay value-added taxes and/or customs and duties. SaunaSpace automatically collects taxes, customs duty, and related handling fees on your behalf during checkout. Please not

Can I buy your products in a store?

Yes, come visit us at our new SaunaSpace Retail Store:. 905 Clinkscales Rd, Columbia, MO 65203. Open from Monday - Friday, 8 a.m. - 5 p.m. CST. There are also small number of healthcare providers and spas that sell our products. Contact [email protected]

Will my order ship with delivery signature requirement?

Orders that include one or more of the following items will by default ship with an Adult-Signature-Requirement (ASR), meaning someone over the age of 18 at the shipping address must sign for the packages:. If you prefer to waive this delivery signat

Does my international order require delivery signature?

Due to the nature of International Shipment we have to include a Signature every time. Customers can only request 'no signature' for orders in the USA. Canada orders are considered International by FedEx, though they are in North America, and require

Can I ship my order Express?

Yes, for domestic orders, we offer 2 express air-mail options:. Keep in mind that express shipping methods are not free. If you want free shipping for orders of $200 or more in value, select the Shipping method Free FedEx Ground. Also, choosing an ex

What is Customer-Arranged Shipping?

Use your custom shipping carrier if you really want to...

What is your expected lead and delivery time?

Our lead time is the time it takes to manufacture your items and is governed by current demand. Lead time can vary by product; please check the specific product page above the 'Add to Cart' button for up-to-date lead times. We make all the wood and t