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Warranty & Repairs

Built to last and yes we repair.

How long is my warranty?

Warranties cover SaunaSpace-made products in new and refurbished condition. EMF Shield. ThermaLight® Bulb*. For full details on what is covered, visit the Warranty page. *Two-year warranty applies to ThermaLight® Bulbs used as intended in SaunaSpace

How do I start an in-warranty repair claim?

Our handmade products are built with strict quality controls and should last many years if cared for properly. But we also make it easy to get repairs when you need to exercise your warranty. Note: in certain cases, we may ship replacement parts to y

How do I start an out-of-warranty repair claim?

Even after the warranty expires, we want to help you get the most out of your products. Non-warranty repairs are simple:. Note: If we ship you replacement parts instead of performing repairs in our shop, the customer is responsible for the cost of pa

How does the 100-day home trial work?

All SaunaSpace-made products qualify for a home trial. The 100 days start on the day your sauna is delivered. If you don’t love your products, get a full refund up to the end of the trial period. You must retain your original packaging for the entire

What are the 100-day home trial limitations?

Claims for items missing or damaged in transit must be received within five (5) business days of receipt of product. Refunds on returned products will only be issued to the original payment method. We are not responsible for damaged packages. But, if