How do I pack bulbs to return them?Updated a month ago

HOW TO PACK THE FIRELIGHT® BULBS

(1) 15x12x7in (or larger) box:

Place each bulb in it's unique product box, place each product box in large shipping box (as received, separated by foam). Repeat as needed. Tape packing box securely shut.

It is important to pack the bulbs properly, the rigors of shipping are hard. Failure to do so may cause the components to become broken and incur a reduction in your refund.

PRINT AND AFFIX LABELS

• Please print the labels and affix securely to the appropriate box ON TOP of old label so the old labels are covered. The dimensions are listed on each label in the upper right hand corner for appropriate box placement.

• Drop-off: Pack as guided and take to your nearest Fedex Office.

*For international customer: When you print labels it will be multiple pages due to international shipping, you will need to include all the pages in the poly envelope. Your FedEx driver should have an envelope on their truck, please ask!

WHEN WE RECEIVE YOUR RETURNED ITEMS

They will be photo documented, processed in our facility and your refund will be remitted and a receipt of refund will be issued to the email address provided. 

NOTE- if SaunaSpace® pays for your orders return we will deduct that cost from your refund. 

If you have any questions please reply to this email or call 573-66-SAUNA (573-667-2862, M - Fri, 8am-5pm CT/USA).