What are the 100-day home trial limitations?
Claims for items missing or damaged in transit must be received within five (5) business days of receipt of product.
Refunds on returned products will only be issued to the original payment method.
We are not responsible for damaged packages. But, if the shipping carrier damages your packages, we will handle the claim process for you and arrange for replacement items to be sent to you.
We are also not responsible for lost packages. That's why we ship Signature-Required by default. If you elect to have your shipment delivered without a signature requirement, it is your responsibility once the shipment is marked delivered by the carrier.
All returned or exchanged items will be inspected upon return:
- Items returned to us in “like-new” condition will be fully refunded.
- Do not wash any fabric products; washed items are not eligible to be returned.
- Identified damages due to user abuse or improper packing may result in prorated reduction of refund amount.
- Failure to use towels to prevent sweat from reaching the product may lead damage that may result in prorated reduction of refund amount. This is relevant for purchases that include a Bamboo Grounding Mat, such as Luminati Infrared Sauna, Faraday Infrared Sauna and Sauna Enclosure Kit. Refer to our Sauna Operation Manual.
We are not responsible for personal data or items left in returned merchandise.
We are not responsible for any consequential or incidental damage resulting from the sale or use of any product bought from us. We are responsible for the monetary value of the product only.
You must complete your return drop-off or pickup within fourteen (14) days of receipt of your return ship labels. Otherwise, your return request will be canceled.
Currently, we are unable to refund any international sales tax (e.g. VAT, GST, HST), customs duty and handling fees.