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SaunaSpace - help.sauna.space

If your order is going outside the US or Canada, you may choose your own carrier using the &quot;customer-arranged shipping&quot; option. Your receipt from SaunaSpace will show no charge for shipping because you will be assuming the cost and responsibility of all aspects of your shipment.This includes:<ul><li>Choosing a courier</li><li>Scheduling pickup once your order is ready</li><li>Providing a barcode label from your courier</li><li>Providing a signed customs invoice</li></ul>Customer-arranged shipments should be picked up Monday through Friday between 7a.m. and 3 p.m. CST, excluding holidays.

If your order is going outside the US or Canada, you may choose your own carrier using the "customer-arranged shipping" option. 

What is Customer-Arranged Shipping?

Shipping

What are my payment options?

What is Splitit?

Will checking my financing options affect my credit?

How do you protect my personal information?

Can I pay with my FSA or HSA funds?

Do you have any special discounts?

How can I order and pay?

Payment & Financing

How long will it take for my order to arrive?

How do I cancel an order?

Can I create a custom order?

Order Status

Download your product use guides here

What certifications does SaunaSpace® hold?

Product Use Guides

Where do you ship?

How much does shipping cost?

Will all my items ship together?

Why is my order being stopped by customs?

What if I entered the wrong shipping address?

Do I have to pay VAT or customs?

Can I buy your products in a store?

Will my order ship with delivery signature requirement?

Does my international order require delivery signature?

What is your expected lead and delivery time?

What is your return policy?

Is there a restocking fee?

How do I return my item?

How do I pack the Glow® Panel to return it?

How do I pack the Sauna to return it?

How do I pack the Hearth® Panel to return it?

How do I pack the Desk Arm to return it?

How do I pack the stool to return it?

What are the dimensions of all your shipping boxes?

How do I pack bulbs to return them?

Return Instructions

How long is my warranty?

How do I start an in-warranty repair claim?

How does the 100-day home trial work?

What are the 100-day home trial limitations?

Warranty & Repairs

What are the benefits of infrared saunas?

Why should I choose SaunaSpace?

Is this the same as red light therapy?

What is full-spectrum infrared therapy?

Where can I learn more about saunas and infrared therapy?

How do infrared saunas work?

About Infrared Therapy

What are electromagnetic fields (EMFs)?

How do you block EMFs?

What is flicker stress?

How does the FireLight® Sauna compare to a far-infrared (FIR) sauna?

How do your bulbs emit both light and heat therapy at the same time?

What is detoxification?

Are all your panels shielded and grounded?

Is it safe for people who are sensitive to heat or EMFs?

What is the small triangular pattern engraved on SaunaSpace panels?

Science & Technology

What's the difference between the FireLight® Sauna and the FireLight® Sauna with SilverLining®?

Why do I need the SilverLining®?

Firelight Sauna vs. FireLight Sauna with SilverLining

Can I use infrared therapy while pregnant or breastfeeding?

Does infrared technology interfere with implants or medical devices?

Can children under the age of 5 make use of the saunas?

Why can’t I lie down in the FireLight® Sauna? Can I lay down in the FireLight® Sauna?

How I can attach and detach the protective guard around the bulb?

Can animals use our sauna?

Can I use it while fasting, detoxing, or on a protocol?

Safety

How do I set up my sauna?

Can I install my sauna outside?

What do I do if my outlet isn’t grounded?

Do I need an adapter or converter for my outlet?

How much does it cost to operate the FireLight® Sauna?

What are the dimensions of your Saunas?

How far away does the sauna have to be from the wall or other items around?

What kind of floor do I have to install the sauna on?

Will the sauna also heat up the room I install it in?

How can I disassemble or take apart my sauna?

How can I set up the Glow Panel by itself or to another panel?

Is the Shower Curtain removable?

How can I tightly fit the curtain and covers into the frame?

Do you have any replacement parts for my older generation sauna?

How many turnkey clamps for my panel will I receive? What happens if I need replacements?

What are the FireLight® Sauna’s electrical requirements?

Can I set up the sauna by myself? How hard is it, really?

What if I don’t have much space?

Can I leave it set up?

How do I connect the Grounding Cable to the Grounding Mat?

Setup & Installation

FireLight Sauna - How to Use Basics

How long should I use my sauna?

Should I wear clothing?

Do I need eye protection?

How do I clean my sauna?

How can I place towels during my session?

Can I or should I use my phone inside the sauna?

How Hot Does the FireLight® Sauna Get?

Why is my skin turning pink or red after my sauna session?

How to gauge the effectiveness of your SaunaSpace?

How many people can use the sauna at the same time?

Why am I not sweating yet during my sauna sessions?

What kind of care does my sauna stool need?

How to achieve target ambient air temperature in larger spaces?

Can I do yoga inside of the sauna?

Do I have to take my jewelry or glasses before going into the sauna?

Is it okay to expose myself to the lights in the sauna?

Will the FireLight® Sauna make me sweat? How hot does it get?

Do I need a special stool or chair in the sauna?

Do I rotate my body during my sauna session?

Is the sauna loud? Does anything buzz or beep?

How long does it take to heat up?

What does it feel like to sit inside?

Can I use the sauna twice a day?

How can I keep track of the duration of my sauna session?

Will the sauna session affect my sleep at night?

If I'm traveling by plane, can I take the sauna with me?

What after care routine should I follow after the session?

Sauna Usage Protocol- Heat Sensitive

Using Your Sauna

What is GOTS-certified organic cotton?

Why is your Turmeric fabric hand-dyed?

Do you have used products available for sale?

How can I check if my curtain is shielded?

What are the specifications of the power cord and how can I get a replacement cord if needed?

Can I have different colors for the inside and outside of my sauna enclosure?

What are your protective bulb guards made of and why are they beneficial?

Why does the FireLight® Sauna have a canvas enclosure instead of wood?

Materials

What's the difference between a full body and a targeted therapy sauna session?

Full Body vs Targeted Therapy

Saunas

What does the Glow do, and what is it used for?

How long should I use my Glow?

What is the electrical cost of using the Glow?

How can I use the Glow for targeted therapy?

Where can I place the Glow panel if I add it to my Hearth panel?

Can I use the Glow Desk Arm with a FireLight® Infrared Bulb?

What is the usage protocol for the Glow Panel?

Can I use the Glow as a nighttime light?

How far or near from my computer does the Glow need to be to help block blue light?

What’s the difference between incandescent and LED red light therapy?

What makes the Glow different from other red light therapy devices?

Can I use the Glow with clothes on?

Is the Glow safe for children or pets?

Can I travel with the Glow?

What’s the difference between using the Glow and doing a full sauna session?

Glow

Can I use the Hearth panel outside of the enclosure?

What are the electrical requirements of Hearth Panel?

How do I adjust the Hearth panel?

How to use the grounding sleeve?

How do I set up the Hearth panel?

What’s the difference between the Hearth Trio and the Hearth Quartet?

Can I switch between the Trio and the Quartet later?

How close should I sit to the Hearth?

Do I rotate like I do in the sauna?

Can I use the Hearth every day?

How hot does the Hearth get?

Hearth

How long do the FireLight® Bulbs last, and how do I replace them?

Is it safe to keep my eyes open while using the bulb?

Do I need protective glasses?

Do I need the 120v or 240v FireLight® Infrared Bulb?

What is the best use for the FireLight® Infrared Bulb?

How do I limit eye exposure in the sauna or what if I don't want to expose my eyes at all during my session?

What is the spectrum emission and irradiance of your FireLight® Infrared Bulbs?

What is Customer-Arranged Shipping?Updated 4 days ago