Is there a restocking fee?
No, we do not charge a restocking fee. However, orders that are not eligible for free returns will have the cost of return shipping deducted from the refund amount.
Payment & Financing
What are my payment options?
Can I pay in installments?
Will checking my financing options affect my credit?
What is Splitit?
What is Bread?
How do you protect my personal information?
Do you take insurance?
Can I pay with my FSA or HSA?
Do you have any special discounts?
Shipping & Returns
Where do you ship?
How much does shipping cost?
How do I get free shipping?
Will all my items ship together?
Why is my order being stopped by customs?
What if I entered the wrong shipping address?
Do I have to pay VAT or customs?
Can I buy your products in a store?
How does the 100-day home trial work?
When does the 100-day home trial start?
What is your return policy?
How do I return my item?
Is there a restocking fee?
What are the 100-day home trial limitations?
Will my order ship with delivery signature requirement?
Can I ship my order Express?
Order Status
How soon will my order ship?
How long will it take for my order to arrive?
How can I track my order?
My order hasn’t arrived.
My order was damaged.
How do I cancel an order?
Warranty & Repairs
How long is my warranty?
How do I start an in-warranty repair claim?
How do I start an out-of-warranty repair claim?
About Infrared Therapy
What are the benefits of infrared saunas?
Why is infrared better than other types of saunas?
Why should I choose SaunaSpace?
Is this the same as red light therapy?
Will my sauna off-gas?
Product Manuals
Saunas
Faraday vs. Luminati
What’s the difference between the Luminati and the Faraday?
Why do I need the EMF Shield?
How do I turn my Luminati into a Faraday?
Safety
Is infrared therapy safe?
Are there side effects?
Can I use infrared therapy while pregnant or breastfeeding?
I have a health condition. Can I use the sauna?
Who can use an infrared sauna?
Can I get a sunburn/tan?
Does infrared technology interfere with implants or medical devices?
Can infrared therapy interact with medication?
Why should I talk to my doctor before using products from SaunaSpace?
Setup & Installation
How do I set up my sauna?
Can I install my sauna outside?
What do I do if my outlet isn’t grounded?
Do I need an adapter for my outlet?
Do I need to preheat my sauna?
Do I need to wash my cover before using the sauna for the first time?
Are your saunas portable?
What is the electrical cost of using the Luminati or Faraday sauna?
Using Your Sauna
How do I adjust the intensity of my sauna?
How long should I use my sauna?
Should I wear clothing?
Do I need eye protection?
How do I clean my sauna?
What time of day should I use my sauna?
How do I store my sauna?
Why doesn’t my phone work in the sauna?
How hot does the sauna get?
Why do I feel strange after my first sauna session?
Materials
Photon
What does the Photon do?
How long should I use my Photon?
What is the electrical cost of using the Photon?
Tungsten
ThermaLight Bulb
How long does a ThermaLight bulb last?
What’s the difference between the ThermaLight bulb and the heat lamp bulb?
Can I look at the bulb?
Do I need protective glasses?
Do I need the 120v or 240v ThermaLight bulb?
Shower Conversion Kit
Science & Technology
What are electromagnetic fields (EMFs)?
How do infrared saunas work?
What’s the difference between near infrared and far infrared?
What is full-spectrum infrared therapy?
How do you block EMFs?
What is flicker stress?
What is photobiomodulation?
What is mitochondrial stimulation?
Where can I learn more about saunas and infrared therapy?
Testing
How do I test EMF levels in the sauna?
How do I test flicker stress?
How do I test irradiance?
How do I test the temperature of my sauna?
Contact Info
