How do I start an in-warranty repair claim?

Updated 4 months ago by Team SaunaSpace

Our handmade products are built with strict quality controls and should last many years if cared for properly. But we also make it easy to get repairs when you need to exercise your warranty.

  1. Contact to tell us about your needs.
  2. Ship your products to our shop.
  3. We will repair or replace the necessary parts within 5–10 business days of receiving your shipment.
  4. We will email you a tracking number once we have shipped your items.

Note: in certain cases we may ship replacement parts to you instead of performing repairs in our warehouse.

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