SaunaSpace is here for you. You can connect with us in a number of ways:. Chat: click the chat icon located at the bottom right corner. Email: hello@sauna.space. Phone: (573) 66-SAUNA. Social: DM us on Instagram or Facebook.

SaunaSpace is here for you. You can connect with us in a number of ways:Chat: click the chat icon located at the bottom right cornerEmail: hello@sauna.spacePhone: (573) 66-SAUNASocial: DM us on <a href="https://www.instagram.com/saunaspace/" rel="noopener noreferrer" target="_blank">Instagram</a> or <a href="https://www.facebook.com/saunaspace/" rel="noopener noreferrer" target="_blank">Facebook</a> <h4 id="retail-shop--business-hours">Retail Shop &amp; Business Hours:</h4><ul><li><span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">905 Clinkscales Road, Columbia, MO 65202</li><li>Customer support hours (CST):&#xA0;</li><li>Mon- Fri <span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">8am - 5pm</li><li>Excludes major holidays that fall on a weekday</li><li>Showroom available upon appointment.</li><li>Pickups available upon request.</li></ul><h4 id> </h4><h4 id="isPasted">Manufacturing Shop Hours:</h4><ul><li>1330 E Prathersville Road, Columbia, MO 65202</li><li>Please refer to the aforementioned Retail Shop for all your customer order and fulfillment handling.</li><li>For vendor inquiries call us and dial 3.</li></ul>

Want to connect with us?

Yes! 🙌 We just launched an online community where you can connect with others, ask questions, and share your experiences. 👉 You can find us on Reddit at: r/saunaspace. Our Reddit page is a space for:. Asking questions and getting support from both

Yes! &#x1F64C; We just launched an online community where you can connect with others, ask questions, and share your experiences.&#x1F449; You can find us on Reddit at: <a href="https://www.reddit.com/r/saunaspace/">r/saunaspace</a>Our Reddit page is a space for:<ul data-start="358" data-end="565"><li data-start="358" data-end="445">Asking questions and getting support from both our team and other community members</li><li data-start="446" data-end="486">Sharing tips, experiences, and ideas</li><li data-start="487" data-end="565">Staying up to date on news, updates, and conversations around our products</li></ul>We&#x2019;re just getting started, and we&#x2019;d love for you to join and help shape the community with us. &#x1F525;If you don&#x2019;t have a Reddit account yet, it&#x2019;s free and easy to sign up. Once you join, feel free to introduce yourself and jump into the discussion!You can also follow us on Instagram, Facebook, and Youtube for product tips, inspiration, and a glimpse into what our team is up to.&#x1F4F8;: <a href="https://www.instagram.com/saunaspace/?hl=en">@saunaspace</a> &#x1F44D;: <a href="https://www.facebook.com/saunaspace/">SaunaSpace</a> &#x25B6;&#xFE0F;: <a href="https://www.youtube.com/@saunaspace">@saunaspace</a>

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SaunaSpace

Connect with the SaunaSpace® Customer Care Team today via chat, email, social DM and phone.

Contact Info

What are my payment options?

Can I pay in installments?

What is Splitit?

What is Shop Pay?

Will checking my financing options affect my credit?

How do you protect my personal information?

Do you take insurance?

Can I pay with my FSA or HSA funds?

Do you have any special discounts?

How can I order and pay?

Payment & Financing

How soon will my order ship?

How long will it take for my order to arrive?

How can I track my order?

My order hasn't arrived.

My order was damaged.

How do I cancel an order?

Can I create a custom order?

Order Status

Download your product manuals here

What certifications does SaunaSpace® hold?

Product Manuals

Where do you ship?

How much does shipping cost?

How do I get free shipping?

Will all my items ship together?

Why is my order being stopped by customs?

What if I entered the wrong shipping address?

Do I have to pay VAT or customs?

Can I buy your products in a store?

Will my order ship with delivery signature requirement?

Does my international order require delivery signature?

Can I ship my order Express?

What is Customer-Arranged Shipping?

What is your expected lead and delivery time?

Shipping

What is your return policy?

Is there a restocking fee?

How do I return my item?

How do I pack the Glow® Panel to return it?

How do I pack the Sauna to return it?

How do I pack the Hearth® Panel to return it?

How do I pack the Desk Arm to return it?

How do I pack the stool to return it?

What are the dimensions of all your shipping boxes?

How do I pack bulbs to return them?

Return Instructions

How long is my warranty?

How do I start an in-warranty repair claim?

How do I start an out-of-warranty repair claim?

How does the 100-day home trial work?

What are the 100-day home trial limitations?

Warranty & Repairs

What are the benefits of infrared saunas?

Why is infrared better than other types of saunas?

Why should I choose SaunaSpace?

Is this the same as red light therapy?

Will my sauna off-gas?

What is full-spectrum infrared therapy?

Where can I learn more about saunas and infrared therapy?

How do infrared saunas work?

About Infrared Therapy

What are electromagnetic fields (EMFs)?

How do you block EMFs?

What is flicker stress?

What is photobiomodulation?

What is mitochondrial stimulation?

How does the FireLight® Sauna compare to a far-infrared (FIR) sauna?

How do your bulbs emit both light and heat therapy at the same time?

What is detoxification?

Are all your panels shielded and grounded?

Is it safe for people who are sensitive to heat or EMFs?

Science & Technology

What's the difference between the FireLight® Sauna and the FireLight® Sauna with SilverLining™?

Why do I need the SilverLining™?

FireLight® Sauna and FireLight® Sauna with SilverLining™ Usage Protocol- Heat Sensitive

Firelight® Sauna vs. FireLight® Sauna with SilverLining™

Is infrared therapy safe?

Are there side effects?

Can I use infrared therapy while pregnant or breastfeeding?

I have a health condition. Can I use the sauna?

Who can use an infrared sauna?

Can I get a sunburn/tan?

Does infrared technology interfere with implants or medical devices?

Can infrared therapy interact with medication?

Why should I talk to my doctor before using products from SaunaSpace?

Can children under the age of 5 make use of the saunas?

Why can’t I lie down in the FireLight® Sauna? Can I lay down in the FireLight® Sauna?

How I can attach and detach the protective guard around the bulb?

Can animals use our sauna?

Can I use it while fasting, detoxing, or on a protocol?

Safety

How do I set up my sauna?

Can I install my sauna outside?

What do I do if my outlet isn’t grounded?

Do I need an adapter or converter for my outlet?

Do I need to preheat my sauna?

Do I need to wash my cover before using the sauna for the first time?

Are your saunas portable?

How much does it cost to operate the FireLight® Sauna?

What are the dimensions of your Saunas?

How far away does the sauna have to be from the wall or other items around?

What kind of floor do I have to install the sauna on?

Will the sauna also heat up the room I install it in?

How can I disassemble or take apart my sauna?

How can I set up the Glow® panel by itself or to another panel?

Is the Shower Curtain removable?

How can I tightly fit the curtain and covers into the frame?

Do you have any replacement parts for my older generation sauna?

How many turnkey clamps for my panel will I receive? What happens if I need replacements?

What are the FireLight® Sauna’s electrical requirements?

Can I set up the sauna by myself? How hard is it, really?

What if I don’t have much space?

Can I leave it set up?

How do I connect the Grounding Cable to the Grounding Mat?

Setup & Installation

How do I adjust the intensity of my sauna?

How long should I use my sauna?

Should I wear clothing?

Do I need eye protection?

How do I clean my sauna?

How can I place towels during my session?

What time of day should I use my sauna?

How do I store my sauna?

Can I or should I use my phone inside the sauna?

How hot does the sauna get?

Why do I feel strange after my first sauna session?

Why is my skin turning pink or red after my sauna session?

How to gauge the effectiveness of your SaunaSpace?

How many people can use the sauna at the same time?

Why am I not sweating yet during my sauna sessions?

What kind of care does my sauna stool need?

How to achieve target ambient air temperature in larger spaces?

Can I do yoga inside of the sauna?

Do I have to take my jewelry or glasses before going into the sauna?

Is it okay to expose myself to the lights in the sauna?

If I'm traveling by plane, can I take the sauna with me?

Can I use the sauna twice a day?

Will the sauna session affect my sleep at night?

Sauna Usage Protocol- Heat Sensitive

How can I keep track of the duration of my sauna session?

What after care routine should I follow after the session?

Will the FireLight® Sauna make me sweat? How hot does it get?

Do I need a special stool or chair in the sauna?

Do I rotate my body during my sauna session?

What does it feel like to sit inside?

Is the sauna loud? Does anything buzz or beep?

How long does it take to heat up?

Using Your Sauna

What is GOTS-certified organic cotton?

Why is your Turmeric fabric hand-dyed?

Does our hand-dyed turmeric cotton fade under exposure to sunlight?

Do you have refurbished products available for sale?

How can I check if my curtain is shielded?

What are the specifications of the power cord and how can I get a replacement cord if needed?

Can I have different colors for the inside and outside of my sauna enclosure?

What are your protective bulb guards made of and why are they beneficial?

Why does the FireLight® Sauna have a canvas enclosure instead of wood?

Materials

What's the difference between a full body and a targeted therapy sauna session?

Full Body vs Targeted Therapy

Saunas

What does the Glow® do, and what is it used for?

How long should I use my Glow®?

What is the electrical cost of using the Glow®?

How can I use the Glow® for targeted therapy?

Where can I place the Glow® panel if I add it to my Hearth® panel?

Can I use the Glow® Desk Arm with a FireLight® Infrared Bulb?

What is the usage protocol for the Glow® Panel?

Can I use the Glow® as a nighttime light?

How far or near from my computer does the Glow® need to be to help block blue light?