How soon will my order ship?
Processing times can vary based on demand since our saunas are made to order. Please refer to the processing times indicated on each product page to get an idea of how long it will take us to prepare your order.
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Your order experience is our priority.
How long will it take for my order to arrive?
The best way to estimate the arrival of your package(s) is to add the processing time to your carrier’s transit time estimates. Order processing times are found on each product page. To understand transit time estimates please click the links below:.
How can I track my order?
After your order has been placed and processed, we’ll send a tracking number to your email. If the processing time has passed and you don’t have a tracking code, contact [email protected]. If you opted into shipping update text messages, you will rec
My order hasn't arrived.
If your order is in transit with the carrier, you should have an email or text with tracking information. Check with the carrier for the status of your order. Sometimes, it takes a day or two for initial tracking information to be available. If you h
My order was damaged.
Email [email protected] and we’ll make it right. Please let us know whether it appears to be a carrier issue (the outer box and product inside were damaged) or a quality issue (components are missing or damaged). To speed up the process, include phot
How do I cancel an order?
If you made an order in error, email [email protected], or use the chat on this page, as soon as possible. You can only cancel an order if it has not been shipped.
Can I create a custom order?
We do not produce any custom orders or components. We hand manufacture all of the panels and saunas (along with the stools, pedestals, curtains, covers, etc.) available for purchase in our store at sauna.space. All of our handmade items can purchased