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Order Status
Your order experience is our priority.
How long will it take for my order to arrive?
The best way to estimate the arrival of your package(s) is to add the processing time to your carrier’s transit time estimates. Order processing times are found on each product page. To understand transit time estimates please click the links below:.
How do I cancel an order?
If you made an order in error, email [email protected], or use the chat on this page, as soon as possible. You can only cancel an order if it has not been shipped.
Can I create a custom order?
We do not produce any custom orders or components. We hand manufacture all of the panels and saunas (along with the stools, pedestals, curtains, covers, etc.) available for purchase in our store at sauna.space. All of our handmade items can purchased