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SaunaSpace

Email <a href="mailto:hello@sauna.space">hello@sauna.space</a> and we&#x2019;ll make it right. Please let us know whether it appears to be a carrier issue (the outer box and product inside were damaged) or a quality issue (components are missing or damaged). To speed up the process, include photos with your email.

Email hello@sauna.space and we’ll make it right. Please let us know whether it appears to be a carrier issue (the outer box and product inside were damaged) or a quality issue (components are missing or damaged). To speed up the process, include phot

My order was damaged.

Order Status

What are my payment options?

Can I pay in installments?

What is Splitit?

What is Shop Pay?

Will checking my financing options affect my credit?

How do you protect my personal information?

Do you take insurance?

Can I pay with my FSA or HSA funds?

Do you have any special discounts?

How can I order and pay?

Payment & Financing

How soon will my order ship?

How long will it take for my order to arrive?

How can I track my order?

My order hasn't arrived.

How do I cancel an order?

Can I create a custom order?

Download your product manuals here

What certifications does SaunaSpace® hold?

Product Manuals

Where do you ship?

How much does shipping cost?

How do I get free shipping?

Will all my items ship together?

Why is my order being stopped by customs?

What if I entered the wrong shipping address?

Do I have to pay VAT or customs?

Can I buy your products in a store?

Will my order ship with delivery signature requirement?

Does my international order require delivery signature?

Can I ship my order Express?

What is Customer-Arranged Shipping?

What is your expected lead and delivery time?

Shipping

What is your return policy?

Is there a restocking fee?

How do I return my item?

How do I pack the Glow® Panel to return it?

How do I pack the Sauna to return it?

How do I pack the Hearth® Panel to return it?

How do I pack the Desk Arm to return it?

How do I pack the stool to return it?

What are the dimensions of all your shipping boxes?

How do I pack bulbs to return them?

Return Instructions

How long is my warranty?

How do I start an in-warranty repair claim?

How do I start an out-of-warranty repair claim?

How does the 100-day home trial work?

What are the 100-day home trial limitations?

Warranty & Repairs

What are the benefits of infrared saunas?

Why is infrared better than other types of saunas?

Why should I choose SaunaSpace?

Is this the same as red light therapy?

Will my sauna off-gas?

What is full-spectrum infrared therapy?

Where can I learn more about saunas and infrared therapy?

How do infrared saunas work?

About Infrared Therapy

What are electromagnetic fields (EMFs)?

How do you block EMFs?

What is flicker stress?

What is photobiomodulation?

What is mitochondrial stimulation?

What is the difference between near and far infrared light therapy?

How do your bulbs emit both light and heat therapy at the same time?

What is detoxification?

Are all your panels shielded and grounded?

Science & Technology

What's the difference between the FireLight® Sauna and the FireLight® Sauna with SilverLining™?

Why do I need the SilverLining™?

FireLight® Sauna and FireLight® Sauna with SilverLining™ Usage Protocol- Heat Sensitive

Firelight® Sauna vs. FireLight® Sauna with SilverLining™

Is infrared therapy safe?

Are there side effects?

Can I use infrared therapy while pregnant or breastfeeding?

I have a health condition. Can I use the sauna?

Who can use an infrared sauna?

Can I get a sunburn/tan?

Does infrared technology interfere with implants or medical devices?

Can infrared therapy interact with medication?

Why should I talk to my doctor before using products from SaunaSpace?

Can children under the age of 5 make use of the saunas?

Can I lay down during my sauna session?

How I can attach and detach the protective guard around the bulb?

Can animals use our sauna?

Safety

How do I set up my sauna?

Can I install my sauna outside?

What do I do if my outlet isn’t grounded?

Do I need an adapter or converter for my outlet?

Do I need to preheat my sauna?

Do I need to wash my cover before using the sauna for the first time?

Are your saunas portable?

What is the electrical cost of using the FireLight® Sauna?

What are the dimensions of your Saunas?

How far away does the sauna have to be from the wall or other items around?

What kind of floor do I have to install the sauna on?

Will the sauna also heat up the room I install it in?

How can I disassemble or take apart my sauna?

How can I set up the Glow® panel by itself or to another panel?

Is the Shower Curtain removable?

How can I tightly fit the curtain and covers into the frame?

Do you have any replacement parts for my older generation sauna?

How many turnkey clamps for my panel will I receive? What happens if I need replacements?

Setup & Installation

How do I adjust the intensity of my sauna?

How long should I use my sauna?

Should I wear clothing?

Do I need eye protection?

How do I clean my sauna?

How can I place towels during my session?

What time of day should I use my sauna?

How do I store my sauna?

Can I or should I use my phone inside the sauna?

How hot does the sauna get?

Why do I feel strange after my first sauna session?

Why is my skin turning pink or red after my sauna session?

How to gauge the effectiveness of your SaunaSpace?

How many people can use the sauna at the same time?

Why am I not sweating yet during my sauna sessions?

What kind of care does my sauna stool need?

How to achieve target ambient air temperature in larger spaces?

Can I do yoga inside of the sauna?

Do I have to take my jewelry or glasses before going into the sauna?

Is it okay to expose myself to the lights in the sauna?

If I'm traveling by plane, can I take the sauna with me?

Can I use the sauna twice a day?

Will the sauna session affect my sleep at night?

Sauna Usage Protocol- Heat Sensitive

How can I keep track of the duration of my sauna session?

What after care routine should I follow after the session?

Using Your Sauna

What is GOTS-certified organic cotton?

Why is your Turmeric fabric hand-dyed?

Does our hand-dyed turmeric cotton fade under exposure to sunlight?

Do you have refurbished products available for sale?

How can I check if my curtain is shielded?

What are the specifications of the power cord and how can I get a replacement cord if needed?

Can I have different colors for the inside and outside of my sauna enclosure?

What are your protective bulb guards made of and why are they beneficial?

Materials

What's the difference between a full body and a targeted therapy sauna session?

Full Body vs Targeted Therapy

Saunas

What does the Glow® do?

How long should I use my Glow®?

What is the electrical cost of using the Glow®?

How can I use the Glow® for targeted therapy?

Where can I place the Glow® panel if I add it to my Hearth® panel?

Can I use the Glow® Desk Arm with a FireLight® Infrared Bulb?

What is the usage protocol for the Glow® Panel?

Can I use the Glow® as a nighttime light?

How far or near from my computer does the Glow® need to be to help block blue light?

Glow®

Can I use the Hearth® panel outside of the enclosure?

What are the electrical requirements of Hearth® Panel?

How do I adjust the Hearth® panel?

How to use the grounding sleeve?

How do I set up the Hearth® panel?

Hearth® (formerly known as Tungsten)

How long does a FireLight® Infrared Bulb last?

Can I look at the bulb?

Do I need protective glasses?

Do I need the 120v or 240v FireLight® Infrared Bulb?

What is the best use for the FireLight® Infrared Bulb?

How do I limit eye exposure in the sauna or what if I don't want to expose my eyes at all during my session?

What is the spectrum emission and irradiance of your FireLight® Infrared Bulbs?

My order was damaged.Updated 9 months ago